| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-271500 - Tickets Not Printing Properly to Ticket Printer|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-271500]
+Issue:+
[Delivery Ticket Format = 13]
We tested ticket printing for customer, but when directed to the ticket printer, the quality was poor and rotated 90 degrees. Please see the attached images for:
1- What was printed to default printer (not a ticket printer)
2- What was printed to ticket printer (poor quality)
3- Customer's current ticket format
+Steps:+
Preconditions:
* Install i21Launcher for direct printing.
* Setup a default printer for the machine
1. Setup clock for ticket printing
* {color:#000000}Delivery Ticket Format = 13{color}
2. Create a Call Order
3. Set Delivery Ticket Parameter
4. Click Print button
+Acceptance:+
Should be able to print delivery ticket with the clear and correct format and paper alignment.
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