| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-208536 - #7 - Printing Orders taking too long|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-208536]
Currently, after clicking Print when printing an order the i21 interface is locked and unusable for about 7 seconds until the print job enters the spooler.
I imagine the screen is waiting for the client direct printing routine to finish before returning use of the screen.
It would be beneficial to send the print command and return use of the screen immediately. Then display a separate informational message to the user if neccessary, or update information in a separate thread.
When CSRs are entering Orders for customers there is often limited time that can be used. One customer for example has 20 seconds for each call before another is automatically routed. 35% of that time is spent waiting for the screen to free up.
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