| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-269308 - Get Error Message when trying to Escalate a ticket.|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-269308]
*This issue relates to i21 Help Desk ticket:* [ HDTN-268538 - Upgrade Rhoads Energy live to Highest version of 19.1|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-268538]
*This issue relates to i21 Help Desk ticket:* [ HDTN-268178 - Email Issues |https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-268178]
*This issue relates to i21 Help Desk ticket:* [ HDTN-268476 - Update Automated/Reed to Latest 18.3 in Live|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-268476]
*This issue relates to i21 Help Desk ticket:* [ HDTN-267274 - Issue With Sending Emails During Statement Run|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-267274]
*This issue relates to i21 Help Desk ticket:* [ HDTN-268185 - Client needs updated to TLS 1.2 Error|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-268185]
*This issue relates to i21 Help Desk ticket:* [ HDTN-267274 - Issue With Sending Emails During Statement Run|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-267274]
NOTE: Customer is 18.3
Customer is reporting they are still having issues sending statements out by e-mail.
A patch was applied to correct this issue
http://jira.irelyserver.com/browse/SM-5302
http://jira.irelyserver.com/browse/SM-5301
(3) test emails sent to myself today
christine,proctor@irely.com
!pastedImage_d176719_0.png|height=630,width=833!
christine.proctor1127@outlook.com
!pastedImage_d176719_1.png|height=630,width=841!
christine.proctor1973@outlook.com
!pastedImage_d176719_2.png|height=672,width=797!
Each one got the TLS error pop up but then after the second try it went out.
*Steps:*
1. Go to System Manager > Company Configuration > SMTP Email Settings
2. Enter the following in SMTP Server:
* SMTP Server: smtp.outlook.com
3. Send Test Email
*Issue:*
Encountered error
!pastedImage_d176719_3.png|height=630,width=841!
*Accepted:*
Should send email without any errors.
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