| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-264256 - portal log in - unable to proceed with digital signing |https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-264256]
check video link
Precondition
# Open the Company Configuration \| Contract Management
# Enter test data in Electronic Signature Agreement
*STEPS:*
# Create customer with portal access
## Entity tab
### Name: John Dale
### Contact Name: John Dale
### Email: johndale@email.com
### Location: John Dale
### Printed Name: John Dale
### Freight Term: DAT
## Customer tab
### Terms: Net 30
## General Tab > Web Portal
### Enable: Checked
### Portal Admin: John Dale
### Portal Role - Create new one for all menus.
### Enter Password when prompted: 1234
# Create Sale Basis Contract for the customer - i21 user to create sales basis contract for customer
## Type: Sale
## Customer: John Dale
## Qty: 12,345 BU
## Pricing Type: Basis
## Sales Person: ABC
## Contract Sequence:
### Start date and End date. First and Last day of the current month
### Location: FM- Main
### Item : #2 corn
### Mn/yr: Dec(Z) 21
### Basis: 345
## Save.
## Send it for approval
# Login irelyadmin 1 and approve the contract.
# Login johndale@email.com and open the contract.
# Click the Signed box.
*ISSUE:*
The boxes are disabled and it cannot be signed digitally.
!pastedImage_d169752_0.png|height=719,width=960!
*Accepted:*
Should be able to click I agree/ I decline
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