HDTN-236481 - needs to void re-opened ticket but getting error

Issue No: SC-3137
Created 9/27/2019 5:14:48 PM
Type Bug-QC
Priority Blocker
Status Closed
Resolution Fixed
Fixed Version 18.3, 19.1
Description This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-236729 - Unable to change from G4 to G1 in Edit on Sheet #1009-19074 and Tkt #1213 @ Grass Valley|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-236729]           This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.     [HDTN-236481 - needs to void re-opened ticket but getting error|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-236481]       Steps:   Go to Ticket Management > Delivery Sheet. Search for an open DS with delivery date not dated today.   Go to tickets and create new. Apply the open delivery sheet.   Save the scale ticket.   Undistribute ticket.   Void ticket.     Issue:   Attempting to void/remove the DS from scale ticket 270413.   !pastedImage_d124794_0.png|height=509,width=626!   Acceptance:   Should be able to void ticket.