| Description |
his issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-234765 - Tickets on delivery sheets are out of order|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-234765]
Steps:
In Ticket Management > Delivery Sheet
Open existing delivery sheet (e.g 1011-190115).
Click Print.
+Issue+
Example: 1011-190115
On the delivery sheet you can sort the order of the ticket by numeric order but when the sheet prints it is not in the same order.
Check date, created date and internal ticket ID but there does not seem to be a pattern of why the print is ordered the way it is.
The delivery sheet below is the same delivery sheet on the HD ticket but the ticket order is different.
!pastedImage_d122926_0.png|height=889,width=714!
+Acceptance+: Tickets should print in ticket number order.
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