| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-234004 - Re-printed Tickets are not holding the Scale Date/Time under "Ticket Created" + Re-format needed...|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-234004]
Reprinting tickets from the home office are not holding the original creation date and time for the tickets coming from the remote Elevators. It's changing the date/time to the import date/time into the Server.
Steps:
1. Create scale ticket from remote server.
2. Export ticket from remote to main.
3. In main server, import the ticket from remote
4. Open the ticket and print.
Issue:
After importing, original date/time of ticket is not retained.
+ *Acceptance* +: Retain that original date/time from the remote scales after the ticket has been imported.
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