| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-195116 - Need new printer set up for IRely|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-195116]
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+ *Steps:* +
1. Connect to customers workstation with screen connect code 230.
2. Set canon as default printer.
3. Go to tank management > consumption site > select a record from the list and click print call entry.
4. Print.
+ *Result:* +
20170315 09:18:47.936 ReportId: CallEntryPrintout$1489583927549$38.345786849992656
20170315 09:18:47.937 Report: CallEntryPrintout
20170315 09:18:47.938 Group: TankManagement
20170315 09:18:47.939 Printer: Canon MG2500 series Printer
20170315 09:18:47.940 Connect to i21 Server - Start
20170315 09:18:48.335 Connected
20170315 09:18:48.336 Connect to i21 Server - End
20170315 09:18:48.336 Direct Printing - Start
20170315 09:18:48.409 Get the file from server
20170315 09:18:52.057 File received: 76271 bytes
20170315 09:18:52.063 Send file to printer - Start
20170315 09:18:52.162 Printer Resolution: X:-3 Y:-1
20170315 09:18:52.174 Error
20170315 09:18:52.175 Sequence contains no elements
20170315 09:18:52.175 Inner Exception
20170315 09:18:52.175 Direct Printing - End
20170315 09:18:52.176 Send Notification to Client - Start
20170315 09:18:52.266 Send to server
20170315 09:18:52.267 Connected
20170315 09:18:52.267 Send Notification to Client - End
See attached log file.
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