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{color:#000000}This is in regards to the issue I sent you earlier today about the cash invoices posting as charge invoices. We entered new invoices, and now we need to delete the original ones. But when we try to delete them, we get an error message that the invoice is in use. The invoices we need to delete are highlighted in the screenshot below.{color}
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Kenneth and Axel,
Regarding MBIL-518 and Webster and Garner not being able to delete Mobile Billing Invoices from Sales (AR), I reviewed the process and determined that we definitely have an issue. Below are my findings.
# I created an invoice in the Mobile Billing App which was uploaded to i21.
# I opened invoice SI-3169-210722120417 in Mobile Billing and ran the post process. The invoice posted. The buttons to Save, Delete, Undo and Post were disable after the Post.
!pastedImage_d166343_1.png|height=276,width=545!
# I then went to Sales(AR) and Unposted invoice SI-3169-210722120417.
# I then attempted to Delete invoice SI-3169-210722120417 and the following message popped up.
!pastedImage_d166343_2.png|height=327,width=480!
# I then went to Mobile Billing and attempted to delete SI-3169-210722120417 but the option to delete the invoice was not available.
!pastedImage_d166343_3.png|height=274,width=543!
Please look into adding the unpost button in Mobile Billing Invoice. If an invoice is unposted through Sales(AR) the delete, undo and post should be enable in Mobile Billing Invoice Detail Screen. If the an invoice is unposted from Mobile Billing the delete, undo and post should be enabled in Mobile Billing Invoice Detail screen. When an invoice is deleted from Mobile Billing all related invoice data including the linked invoice data from Sale (AR) should be deleted.
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