| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-323759 - Request database backup|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-323759]
*This issue relates to i21 Help Desk ticket:* [ HDTN-323237 - Two Mobile Billing Invoices -- Accounts Mixed Together?|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-323237]
*Issue* :
There were two mobile billing invoices that were put on separate accounts, but when they came into the system they were combined onto the same account. Both accounts have the same name, but they are separate accounts in the system other than the name. One of these has a ship to address that is on the other account, so it should not be pulling it onto the same account. The customer is Fields Hutchens. Please see the attached screenshots for documentation; the customer number of his Hinton account is 29740343 and the customer number of his Alderson account is 29740642. In mobile billing, both invoices show up on customer 29740642. On the consumption site, they have the correct customer numbers associated with each site. Please investigate this and ensure that it does not happen and cause confusion the next time that we deliver to this customer.
!https://helpdesk.irely.com/iRelyi21Live/Export/CRM/a7afefab-e783-438a-96d6-57f4101acbee.png!
!https://helpdesk.irely.com/iRelyi21Live/Export/CRM/a0273574-1ea6-4e9e-85b8-3d0064887dd7.png!
!https://helpdesk.irely.com/iRelyi21Live/Export/CRM/ef20b710-015d-4e92-8c9d-3b59ac8b7e81.png!
!https://helpdesk.irely.com/iRelyi21Live/Export/CRM/76c4c3ea-933a-4508-aab7-c2f92d9c9f4c.png!
!https://helpdesk.irely.com/iRelyi21Live/Export/CRM/d1389719-6eb9-4701-8afd-88810cc8bc94.png!
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