| Description |
User Experience:
We are going to use help desk as the basis for our CRM package - CRM is very very similar in nature to our help desk feature and work flow.
We need to seggregate tickets into two types -
* help desk ticket
* activities
Activities should be launced from the crm menu
the Activity would be the ticket screen rename per below
DO NOT CREATE ANOTHER SCREEN - PROGRAMATICALLY RENAME BASED UPON WHERE IT WAS LAUNCHED FROM
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