| Description |
We would like to use the \{ symbol to denote mentioning a ticket.
To create uniformity we should have the ability to type \{ or click a button to do the mention, just like mentioning a user. This feature should work exactly like the user mention but only allows to choose tickets instead of users.
Validation:
# Users can only mention tickets from their company, closed or open.
# Agents can only mention tickets from the company that the ticket is for. For example if you are typing in a ticket for Company 1, you cannot mention a ticket from Company 2.
# Agents can also mention closed and open tickets.
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