Ticket Lists with 0 results opens contact list instead

Issue No: HD-859
Created 7/27/2015 11:58:09 AM
Type Bug
Priority Major
Status Closed
Resolution Fixed
Fixed Version 15.3
Description In 15.3, if the result of one of the predefined ticket list is 0 rows, after a few seconds, the user will be redirected to the customer contact list.   In 15.3, log in as agadmin and click Tickets, the 3 tickets display normally. But, if I close that window and then open any of these 3 lists (Open Tickets, Tickets Assigned to Me or Tickets reported by Me) and after briefly showing the correct panel with 0 records, you are redirected to the customer list screen.   This is not happening in 15.2, but that could be because that is an undocked screen.