Contact Problems on Helpdesk Ticket

Issue No: HD-812
Created 6/18/2015 4:38:46 PM
Type Bug
Priority Major
Status Closed
Resolution Fixed
Fixed Version 15.2
Description In Fortbooks, bring up ticket HDTN-165742 in All Tickets. Note that while it was created by Diane, the contact is Laura. Open the Ticket.   !pastedImage_d38856_0.png! Now that the ticket is open, note that the contact is now Diane! !pastedImage_d38856_1.png! Now try to change the contact to Laura, then SAVE !pastedImage_d38856_2.png! After clicking SAVE, the status never changed in the bottom of the screen !pastedImage_d38856_3.png! When you close, the contact is still Laura, but when you go back in to the ticket, the contact is back to Diane. It never updated. !pastedImage_d38856_4.png! But I have other tickets in my queue that I am able to change the contact info, and save correctly. The list panel refreshes and the panel saves as expected.