| Description |
***This is applicable when closing or reopening a ticket by an agent.
Scenarios of Test Case:
2. When an agent reopens a ticket. Agent is also Assigned To
3. When an agent reopens a ticket. Agent is not the Assigned To
*STEPS*
1. Open an existing Ticket
2. Change the Status to Reopen or Close through drop down
*ISSUE*
Close and Ticket buttons do not toggle.
*ACCEPTANCE CRITERIA*
Close and Ticket buttons should toggle automatically,
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