| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-271620 - Tickets Failed to load: Internal Server Error|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-271620]
{color:#000000} *Steps:*
1. {color}Go to Help Desk > Reports > Ticket Summary
2. Filter Agents >Click hyperlink in Open Tickets column > Tickets should load > Close
3. Activities > Tickets > Tickets should load > Close
{color:#000000} *Issue:* When trying to view any tickets in help desk I get an Internal Server error and none of the tickets load.{color}
!https://helpdesk.irely.com/irelyi21Live/Export/CRM/ed7cec9b-781a-4bf0-9ef9-ac6d353ff6da.png!
!pastedImage_d182702_1.png|height=487,width=854!
*Accepted:* Tickets should load/show on tabs.
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