| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-94 - Test Ticket|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-94]
*This issue relates to i21 Help Desk ticket:* [ HDTN-269338 - This is a sample ticket for FB TE testing|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-269338]
*This issue relates to i21 Help Desk ticket:* [ HDTN-271043 - This is a sample ticket for FB TE testing|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-271043]
*This issue relates to i21 Help Desk ticket:* [ HDTN-271686 - Jira Tickets are not showing for some users but works fine for others|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-271686]
*This issue relates to i21 Help Desk ticket:* [ HDTN-94 - Test Ticket|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-94]
*Steps:* Kindly refer to the test case for detailed procedure. [http://jira.irelyserver.com/secure/Tests.jspa#/testCase/IRE-T2125]
_A. JIRA (Issue #1)_
1. Help Desk > Activities > Tickets
2. Click New button > Open Selected customer > Input Ticket Details > Save
3. Navigate to Jira Issues Tab > Click Create Issue > Input Jira details > OK > Drill down to JIRA link > Update details
4. Go back to i21 screen > Refresh HD ticket > Click YES to Save
5. Click Link Issue > Input Jira > Ok > Refresh HD ticket > Click YES to Save
_B. Project (Issue #2)_
1. Help Desk > Activities > Projects
2. Go to Jira Roll Up Tab > Filter:Project > Verify the image/icon
3. Go to All Projects Tab > Filter:Project > Open Selected project
4. Navigate to JIRA issues tab > Verify the image/icon
*Issue:* We are having a weird problem with some users not being able to see Jira ticket linked in a Help Desk ticket. For example, I can see the following ticket with the Jira’s in the Jira tab but for some reason George cannot.
[https://helpdesk.irely.com/iRelyi21Live/#/HD/Ticket/Ticket?action=edit&filters%5B0%5D%5Bcolumn%5D=strTicketNumber&filters%5B0%5D%5Bvalue%5D=HDTN-270465%7C%5E%7C&activeTab=Ticket%20Details&totalRecords=1&recordWindowId=&searchTab=AllTickets&searchCommand=Ticket]
I see the following Jira ticket which is correct.
!pastedImage_d181833_0.png|height=307,width=1105!
On the same ticket, George doesn’t see any Jira tickets on his computer no matter what he tries. George even tried clearing his cache, running Chrome using Incognito and even running i21 using Edge and it never shows the Jira tickets for him. A couple other users experience the same issue. So it’s weird that it works for some users and not for others.
!pastedImage_d181833_1.png|height=321,width=1056!
Also, we noticed the images are broken when viewing in a Project. This seems to be the case for all users. Here is a link to a Project to illustrate this.
[https://helpdesk.irely.com/iRelyi21Live/#/HD/Project/Project?action=edit&filters%5B0%5D%5Bcolumn%5D=intProjectId&filters%5B0%5D%5Bvalue%5D=905%7C%5E%7C&activeTab=Details%3AJIRA%20Issues%20(10)&totalRecords=2&recordWindowId=&searchTab=AllProjects&searchCommand=Project]
!pastedImage_d181833_2.png|height=318,width=1100!
*Accepted:*
- Should be able to create and link Jira to HD ticket
- Should be able to view the linked Jiras
- Images should be shown correctly in project screen
|