JIRA ticket added in the past doesnt show up in helpdesk JIRA tab

Issue No: HD-3204
Created 5/1/2019 10:59:37 AM
Type Bug-QC
Priority Blocker
Status Closed
Resolution Fixed
Fixed Version 19.1, 18.3
Description This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-223238 - TestTicket_01092019|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-223238] v18.3.0319.807   + *Steps to reproduce:* +   1. Login to helpdesk and look up HDTN-229894 as an example.   2. Go to JIRA tab.   + *Actual result:* +   Associated JIRA ticket doesnt show up.   3. Open JIRA http://jira.irelyserver.com/browse/IET-421, youll notice the helpdesk ticket is linked in the description.