| Description |
Add text for acknowledgement of call into initial email
# Customer enters call in help desk
# Call is acknowledged via email
## Details
### Who the call was assigned to
### Expected response time
#
*Email should read:*
Subject Line of email: "We're working on your request!"
Body of email:
"Hi (insert contact name here),
Thanks for writing in! We've received your support issue and can't wait to help out. Please insert as much detail as possible to expedite your service.
This call has been assigned to (insert Assigned To here). Please expect a response within 6-8 business hours. Our normal hours are 8am-5pm EST Monday-Friday.
You can view the status of your ticket or add any additional comments by clicking here ((insert ticket number link here)).
We appreciate your patience and look forward to assisting you!
- iRely Support Team
|