| Description |
* Add the department to the report grid
** Add the MAX(Department) from the employee record. we want to be able to see call detail by department and there may be multiple departments for an employee - we should have only one department selected for reporting.
* Add a breakout of calls by status
** show open , closed and reopened by status blocker ,major, minor
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[http://azure.irely.com/1830Dev]
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