| Description |
Enter a date range
Goup by support person
group by type
Add Grand totals
Display
* Total calls closed
* total current open calls (disrgard date range for this number)
* Add total hours Billed
* Add total Billable (Hours X Rate)
* Add total reopend calls
* Add number of calls rated number of calls where satisfaction was recorded
* Add average rating (rating total / number of calls rated)
* Days outstanding (Closed date - date created)
Note that this should be by the current owner of the ticket.
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