Invoice integration - Invoice references the help desk ticket and not the detailed description

Issue No: HD-2492
Created 2/7/2018 2:56:09 PM
Type Suggestion
Priority Minor
Status Closed
Resolution Fixed
Fixed Version 18.3
Description KR needs to create manaual invoices for customers because the detailed description of the invoice dioes not come over to AR.   Invoice generated from helpdesk – it will be very helpful if it can state :   * the description that we entered in helpdesk * along with the ticket number.   We will then not have this issue that we are presently having with some of the customers which forces us to generate manual billing:   !http://jira.irelyserver.comfile///C:/Users/golney/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg|height=467,width=997! !http://jira.irelyserver.comfile///C:/Users/golney/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg|height=557,width=1142!