| Description |
Issue: Current implementation in Help Desk does not include notifying the following users when a modification (within set parameters) is done on a ticket:
- Creator who is not the current Assigned To and/or watcher
- Former Assigned To person who is not a watcher
- Former Contact person who is not a watcher
Solution: Automatically add Creator, Assigned To and Contact to the watchers list. These users will receive email notification even if they are not anymore the Assigned To or the Contact person.
Note: This incident was reported by [~liz.dorado] . Please see attached.
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