| Description |
Most of the time, tickets ends up with long discussions. so we keep if on the queue.
However, when a customer responds or whoever, the ticket stays at the botton and it doesn't get our attention if we are not monitoring the emails.
if we add the column 'Last comment by' in addition to the existing 'Last Modified', we can easily know if a customer just replied to the ticket.
THe agent now can change the default sort to 'Last Modified'
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