| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-302961 - Database Restore Request|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-302961]
*This issue relates to i21 Help Desk ticket:* [ HDTN-285696 - PGP Import dropping GL number from Origin to i21|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-285696]
Steps: [http://jira.irelyserver.com/secure/Tests.jspa#/testCase/IRE-T3738]
Issue:
It seems that anytime an import happens from origin to i21 with a service charge GL (origin number 70700.00000020), the cross reference for i21 service charge (GL 49700-20) does not work and it is left blank, it blocks the import. I have attached the report from origin, that shows what happened on that side as well as a screen print of i21 showing the empty space.
This is not a new issue, we have had it before. The fix seems to only work for one month and then the error will happen again in the next month.
!pastedImage_d206884_0.png|height=319,width=570!
Accepted:
- GL Account ID 49700-20 with account description Service Charge should also show.
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