| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-247052 - ACH payment runs and zero calculated payments - PROBLEM ENCOUNTERED|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-247052]
*This issue relates to i21 Help Desk ticket:* [ HDTN-247052 - ACH payment runs and zero calculated payments - PROBLEM ENCOUNTERED|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-247052]
+ *ISSUE:* +
===================================from customer===========================
We had a recent incident where we ran an ACH payment in Anew, and included 27 invoices for Nebraska Truck Center. The attached Excel file lists all of these documents. By some fluke, all of the invoices and credit memos totaled to ZERO. This was not an intentional clearing of invoices, but just a normal payment selection process.
Since these invoices and credits netted to ZERO, the system *+automatically+* changed the payment method from ACH to Debit Memos and Payments. NOTE: We were running our ACH payments, and *+did not+* intend for the payment type to change. Nor did we intentionally select this payment method.
As a result, the “payment” was not included in the ACH NACHA file, and rightfully not included. However, the system also did not generate a payment remittance listing all of the transactions. So, the vendor did not receive a listing of the invoices and credits, which again netted to ZERO, and this means the vendor was unable to adjust our customer account in their system to reflect this activity. +Please note we were not aware the system did this, or was going to do this.+
Under the Pay Vouchers Details, the transaction is listed as Debit Memos and Payments.
SO…….We do not want this to happen again in the future, unless we intentionally select the Debit Memos and Payments option to manually match and/or clear some information from our AP vendor files. Using this payment method must be manually chosen.
We would also like to understand if we can set a minimum payment parameter within i21. In theory, we cannot issue a CHECK or ACH payment unless we have a positive value of $0.01 or greater. We are wondering if this should be programmed into the payment programming logic for CHECK and ACH. In many companies, the system can be set to a minimum payment balance, such as $5.00.
+ *To Do:* +
1. After posting 0 payment with ACH payment method, user should be able to email the remittance using 'Process Payment' screen.
2. Ensure that 0 payment amount are not included in the the ACH file.
3. 0 Payment amount can be shown on the printing/emailing of remittance and check.
This is just to show the invoices and credits that are being applied to each other.
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