| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-245443 - Issue With Uncleared Void Payment: Can't reconcile Bank Account|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-245443]
Steps:
Execute this [http://jira.irelyserver.com/secure/Tests.jspa#/testCase/ZEC-T162]
Issues:
From User:
# You should never clear a void.
# It leaves me a difference so I can’t reconcile… AND yes I know it is .27 off I am waiting on AR
# If I try to clear it gives me this message which it hasn’t been reconciled that is the problem.
# I CAN’T RECONCILE AGAIN.
# Voids should not have this effect on the system. They need to just come out of the list of checks that have not cleared. Both of these fields are usless to me. Especially if they are going to lock me up every month. We should just be able to run a report that gives us voids and checks that still haven’t cleared. And on another note everytime I run that it doesn’t work either. Surprised?
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Accepted:
Should be able to reconcile when there's void transactions
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