| Description |
*Step to reproduce:*
# Create new RCV
# Change the bank account other than the default bank account and post
!pastedImage_d112986_0.png!
# Go to Cash > Bank deposit > click new
# Do to change the bank account
# click undeposited and search for the RCV created in step 2
*Issue:*
Created RCV didnt show in undeposited payment
*!pastedImage_d112986_1.png!*
But it will work after multiple trying of opening undeposited payment or
# Change the bank account in bank deposit screen same as the RCV's bank account
# search the RCV in undeposited payment
# go back to bank deposit then Return the default Bank account
# search the RCV in undeposited payment
!pastedImage_d112986_2.png!
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-228321 - RCVs missing in Undeposited funds for Goldendale location|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-228321]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-227764 - RCVs disappearing and reappearing in undeposited funds - Goldendale farm store|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-227764]
Customer reported RCVs (POS sales transactions) missing in undeposited funds for Goldendale store couple of times.
**This unknown error has only been encountered while doing Goldendale farm store**
Last reported issue was on Feb 22nd in the helpdesk ticket# HDTN-227111 for RCV-51332 for a cash sales transaction that was not showing in the undeposited funds.
Jira ticket was created for this # GL-6931
Yesterday FEb 27th, similar issue was reported again, RCV-52654 and RCV-52651 was missing/not showing in the undeposited funds. Helpdesk ticket# HDTN-227513 was created today after testing. Both the transactions did not show or appeared to be missing in the undeposited funds. Sales invoices and sales receipts were posted and paid.
A few hours later new jira was being created on the issue, and noticed that both the RCVs are showing in the undeposited funds automatically.
Below image shows that the RCV-52654 for $20.49 (SI-37388, SR-18643) and RCV-52651 for $27.32 (SI-37387, SR-18642) are not showing/disappeared in undeposited funds. The amount session is sorted by Accending order.
!pastedImage_d112986_3.png!
Below image shows that both RCVs reappeared in the undeposited funds
!pastedImage_d112986_4.png!
*Accepted:*
You can see any receipt from any bank account no matter what account it was received on AR
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