| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-269633 - THIRD MONTH IN A ROW THAT EMAILS ARE NOT ACTUALLY SENT|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-269633]
*This issue relates to i21 Help Desk ticket:* [ HDTN-269249 - Basic authentication has been disabled. Send emails through smtp.office365.com will not work|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-269249]
# For security purposes, basic authentication has been disabled. As a result, sending authenticated emails through smtp.office365.com SMTP server is prohibited. Please note that Microsoft has already started to retire basic authentication for all its customers.
# The TLS version of the i21 system is too low for it to be compatible with our O365 tenant. Minimum version of TLS1.2 is required.
# iRely i21 system to be compatible with MP O365 services to continue using iRely i21 email functionality
*Steps:*
1. Go to System Manager > Company Configuration
2. Go to System Manager Menu > SMTP Email Settings panel
3. Send Test Email
*Issue:*
Can't send a Test Email
!pastedImage_d178010_0.png|height=410,width=549!
*Accepted:*
Should be able to send email without any errors.
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