| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-200953 - Not able to print checks|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-200953]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-192103 - Not able to print checks|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-192103]
When trying to print a print job, it will not start and it says "Print Job failed to Start"
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This cannot be reproduced anywhere but on their live, even in 99 with the exact same data, it does not happen.
What I have been able to do to fix this is execute the stored procedure below.
exec uspCMCheckPrint_QueuePrintJobs
@intBankAccountId = 1, @intTransactionType = 16,
@strTransactionId = 'PAY-30289', @intUserId = 18
I have been fixing this for them every check run but I cannot get it to reproduce anywhere else.
What do I need to do when they are printing in 01 next time to get the information you need to fix it? Do I need to run fiddler? They are getting console errors, which I dont have a screenshot at this time. Just need some help figuring out what I can do to give you info on how to resolve this.
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