| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-315323 - Database restore request|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-315323]
*This issue relates to i21 Help Desk ticket:* [ HDTN-315303 - Prices Missing on Remote transactios|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-315303]
+ *STEPS* +
# Go to Card Fueling > Activities > Transactions.
# Import the PT File.
## If PT File is not yet provided, we can create transactions manually first to check the linking of price profiles.
# Verify the imported transactions.
## Remote Type Transactions to verify the Price Profile : R-G
## Extended Remote Type Transactions to verify the Price Profile : ER-G
## Local Type Transactions to verify the Price Profile : L-G
# Also, verify the link and setup of the Price Profiles.
_Note : Price Profile Link is not working due to issue in Setup > Price Profile Tab > Global Profile Checkbox. Please refer to the comments for more details._
+ *ISSUES* +
* Customer noticed that Pricing was not correct. Tried to recalc Trans and it would not pick up a profile.
* Transactions getting File Pricing. Local and Extended remote Profile(s) in Card Account, is in Price Profile table, but does not show in the Price profile drop down table in C-Accounts. Appears link to Price Profiles broke.
* Original screen of Price Profile [A] shows 2 blank lines in the profile list. opening one has price records of the (L-G profile) Local, The other of the ER-G profile (Extended remote) Both of these were set originally as Global Profiles. The Log shows that they were change from global to regular profiles on 092823, but that should not have caused an issue I believe. the Remote R-G profile shows also changed but it is still set as Global and did not appear to have links broke. Currently the Card accounts referencing the L-G and ER-G profiles, will not recal and grab a profile. If you go to the Card Account and attempt to select a Profile, the 2 that had the name, desc, and type restored do not appear in the drop down, but their original names are in the Card Accounts fields for each.
* These are the default base profiles, So a majority of the Card accounts are referencing them by name, but the link appears to not be correct.
* Believe a Data Fix may be needed on the Card Accounts/Price Profile header.
* Screens in Comments
* HDTN-315303
+ *ACCEPTANCE* +
* Price Profile Setup should be properly applied in the transactions.
* Global Profile Checkbox in Setup > Network Tab must be read-only. It will only show there as an information. User will have to update the Global Profile inside each Price Profile Screen.
|