Customer Statement: Write off payments appears as balance

Issue No: AR-9919
Created 2/28/2019 11:55:32 AM
Type Bug
Priority Major
Status Closed
Resolution Fixed
Fixed Version 18.3
Description This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-227466 - AR Statement Type "Full Detail - No Cardlock" showing incorrect Aging|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-227466] v18.3.1205.521   + *Steps to reproduce:* +   1. Restore backup. See environment.   2. Generate customer statement report for customer #7554.   + *Actual result:* +   AR Statement Type "Full Detail - No Cardlock" showing incorrect Aging.   Running balance is Zero but has aging Total balance of $252.81   Account Balance is Zero   This is a total of 3 Write off Payments   RCV-7948 and RCV-8958 and RCV-11146   See comment for screenshot.   + *Note:* +   Its the same result when I upgraded to latest release iRely i21_18.3.0227.765.