Batch Printing: Customer Balance Collection Letter & Keep Full Balance Letter showing blank

Issue No: AR-9719
Created 1/25/2019 3:44:22 PM
Type Bug
Priority Blocker
Status Closed
Resolution Fixed
Fixed Version 18.3
Description This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-224294 - Customer Balance Collection Letter & the Keep Full Balance Letter in Batch Printing |https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-224294] v18.3.0123.666   + *Steps to reproduce:* +   1. Access the clients server to connect to clients environment for easier access.   2. Go to sales > batch printing   transaction type = letter   letters = keep full balance letter.   3. Go to detail tab.   + *Actual result:* +   Grid is blank.   !pastedImage_d111320_0.png!   !pastedImage_d111320_1.png!   + *Expected result:* +   Should show grid details.