NSF: Customer statement with NSF is showing inaccurate info

Issue No: AR-9641
Created 1/9/2019 9:52:33 AM
Type Bug
Priority Blocker
Status Closed
Resolution Fixed
Fixed Version 18.3
Description

This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.

HDTN-224635 - A/ R NSF DEDUCTION


This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.

HDTN-222879 - Need help getting NSF credit to cash clearing account cleared out


v18.3.0108.612

Steps:

1. Take note of the customers AR balance. 

2. Create a check payment for an invoice and post. 

3. Hit on Non Sufficient Funds. 

4. Enter the date, select the payment from step #2 and NSF account. 

5. Hit Process. 

6. Generate customer statement from batch printing. 

Result:

The unpaid invoice from NSF does not show.