| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-222302 - RCV unable to unpost|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-222302]
Customer reported issue:
Sales transaction SR- (SI-19362) was processed on 11/16/18 in the amount of $30.91 (paid on account) for a customer name PPM TECHNICAL SERVICES, INC.
Today Lara (accounts person at MCP) received payment from that customer to be applied on his account via e-check. She created RCV-32408 payment through Receive payment screen and posted it towards the AR balance by selecting the invoice# SI-19362.
She wanted to modify/back date the payment, so needed to unpost the payment but failed to do so as the receive payment RCV-32408 is showing Posted - EOD closed (in red on the bottom).
The amount is showing in the undeposited funds, and EOD has not been closed for 12/17/18.
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