| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-205091 - payments that would not post... please help me with this|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-205091]
Version: 17.3.1107.137
+ *Steps:* +
1. Restore customers database. See environment for latest db backup.
2. See credential to login.
3. Go to Sales > Receive Payments.
4. Unposted tab.
+ *Issue:* +
If the discount from invoice cause the payment to cannot post because it results to over the transactions amount due, and zeroing out the discount from invoice is the solution and updating the discount amount of the payment detail, then this should be prevented from happening. Because this only result to frustration among our users.
Here is one of the example that keeps the user from posting the payment. Which I was able to fix through datafix.
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