| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-203798 - zero balance customers with statements printed|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-203798]
Version: 17.3.1103.133
+ *Steps:* +
1. Restore the customers database. See environment for db backup.
2. Go to Sales > Customers.
3. Press F9.
4. Look up customer #23246 and open.
Result:
Customer has zero balance.
5. Go back to Sales > Customer Statements.
6. Set filter to Print Zero Balance to False.
7. Select customer from step #4.
8. Generate.
Or simply generate a customer statement of customer with zero balance using source database.
Upgraded customers backup copy to 17.3.1108.140 but still the same.
+ *Result:* +
Zero balance customers with statements still being printed.
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