| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-205128 - Receiving Payments - Mail|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-205128]
Version: 17.3.1030.127
+ *Steps:* +
1. Restore the customers database. See environment for db backup.
Or
Connect to the customers live environment through screen connect.
2. Go to Sales > Receive Payments.
3. See filter of payments. See comment for recording.
+ *Issue:* +
Balance to apply the payments to is not sticking up. After I come back again to access the customers server remotely, the invoice is gone.
Attached is the csv file.
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