Description |
Version: 17.3.1005.66
Database: TE
Steps to Recreate:
1. Enter time in Hours Worked in HDTN-204514.
2. Import Billable from HelpDesk.
3. Look at the invoice. Notice the incorrect customer is being billed.
Steps to reproduce:
1. Go to Help Desk \| Tickets
2. Open 2 tickets - one for customer with value in Customer Entity \| Detail - Warehouse field (eg. HDTN-204273) and one without (eg. HDTN-204514)
3. Add billable entries in Hours Worked tab screen of both tickets if no entry yet
4. Save all changes
5. Go to Sales \| Import Billable from Help Desk
6. Filter the records and select the above billables
7. Click Import > Import Only
8. Click OK on the message "The Company Location provided for Customer < > is not active! (OK)"
Expected result: Invoice should be created for the customer with valid Warehouse entry; Line item added should be for this customer; Line item for the other customer (with no Warehouse) should not be added to the grid
Actual result: Invoice is created for the customer with valid Warehouse entry; Line item is added for this customer; however, billable for the other customer (with no Warehouse) is also added to the grid
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