| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-203441 - Need to print statement for City of Fort Wayne right away - stuck in loading|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-203441]
+ *Issue:* +
Customer just recently upgraded to latest maintenance release i21_17.1.0926.249 after I recommended them to upgrade. Before, their only issue was the report does not balance. Now after upgrade, they can no longer generate the report.
+ *Steps:* +
1. Connect to the customers server remotely. See environment.
2. Sales > Reports > Customer Statement Report.
3. Use below parameter.
customer # 63388.
Running Balance.
Statement Date = 9/27.
+ *Result:* +
!pastedImage_d83340_0.png!
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