| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-202264 - Cannot Open Existing Payment for Customer Richter|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-202264]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-202194 - Incorrect Balance Due on Customer Statements|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-202194]
Version: 17.1.0823.198
+ *Steps:* +
1. Restore customer database. See environment.
2. Sales > Reports > Customer Statement report.
3. See comment for customer details and parameter.
+ *Issue:* +
Balance with partial payment is being shown twice in reference to one invoice. Thus, makes the total and balance due incorrect.
Already tried to upgrade the db to i21_17.1.0825.203. But the results is still the same.
+ *Accepted:* +
Balance Due = Show the summation of amount on aging brackets. Amount should also match the Total field.
|