| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-198866 - Customer Inquiry Locks up on City of Fort Wayne - Cus # 63388|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-198866]
{color:#0f0f0f}This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.{color}
{color:#0f0f0f}{color}
5.
| [HDTN-198866 - Customer Inquiry Locks up on City of Fort Wayne - Cus # 63388|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket?ticket=HDTN-198866]
Version: 17.1.0531.20
+ *Steps:* +
1. Connect to iRely_1&1_Hosted App.
2. F9 to select Customer Inquiry.
3. Search for Customer # 63388.
4. Open Customer Inquiry.
+ *Result:* +
!pastedImage_d77486_0.png!
+ *Accepted:* +
I already tried adding a separate pool for AR since it was sharing with other modules but only worked for moment. Also tried recycling the app pool several times but again only worked for awhile. Need a permanent fix as agreed with Brian.
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