| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-192711 - Customer Payment problem / Re: prepayments change|http://helpdesk.irely.com/iRelyi21live/i21/#/HD/Ticket/?ticket=HDTN-192711]
Version: 17.1.0406.32
Database: 01
Steps to Recreate:
1. Enter a payment in Receive Payment Detail.
2. Enter an amount in Amount Paid field.
3. Payment type eCheck
4. Click the Post Preview button.
5. Do steps #1 and #2 and #3. Click post.
Issue: Payment changing to $0 when not applying the payment to invoices.
Tried entering the payment via customer payment as Standard Prepayment and it allowed to pay from there and post correctly. However, other customers will not be okay this. Most of our customer will enter this payment via receive payment screen when contract not associated.
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