| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-266890 - Receive Payments Check No gets overwritten when AR ACH generated|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-266890]
*This issue relates to i21 Help Desk ticket:* [ HDTN-266890 - Receive Payments Check No gets overwritten when AR ACH generated|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-266890]
Issue: When generating an AR ACH file, the Check No field in the Receive Payment is getting overwritten with a system-generated number. This is when accessing the Process Payments screen from the Bank Deposit > Generate ACH button.
Found in:
Zeeland Ithaca TE - 20.19.0915.177c
Source - 20.1.0824.68
Steps to recreate:
# Set up: Sales > Customers > Additional button > EFT Information
# Set up: Sales > Customers > Customer tab > Payment Method = ACH
# Set up: CM > Bank File Format > need to have a Bank File Type = ACH From Customer (csv file attached)
# Receive Payments > New. Enter the customer that you set up for ACH in Step 1. Make sure to enter a Check No.
# Receive Payments > Unsubmitted ACH > select RCV# and Generate ACH button, which will automatically open the Process Payments window
# Process Payments window - if you click on the RCV# hyperlink you can confirm the Check No is still what you had entered. Select the RCV# and click Generate ACH button. It is at this point where the ACH file is generated that the Check No is getting overwritten on the RCV record.
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*Acceptance:*
If the Check No is entered on the Receive Payments or Receive Multiple Payments window, it should not be overwritten when generating the ACH file for the bank.
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