| Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-257885 - Not all Origin Store Customer Charges are not all flowing to i21 AR|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-257885]
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+This company is on Knapp oils server as company 04+
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*Issue:*
Marion County Housing Authority called because they have not received a statement. In Sales A/R they do not show anything, however when I pull the stations checkouts they are there. I do have tickets to match what the stations have entered, but it is not pulling into A/R. Could you check this out please?
*Steps to Reproduce:*
# enter customer charges into origin s-store checkout
## Customer account number is MARIONCOHA
# post checkout
# Ticket flow to Petrolac Ticket Entery (ptticmst)
# run import invoice from origin (Sales AR - Import)
*Steps Taken:*
* ran query on the store charges and tblARptticmst
** (table from Petrolc Ticket Entry after i21 import) select * from tblARptticmst where pttic_cus_no=''
** (Store posted checkout table) select * from sthssmst where sthss_rec_type='CRG'and sthss_crg_cus_id=''
* they both match with 21 records, but nothing posted to the i21 AR invoice Grid
* the customer number matches between origin and i21
** Note: this is just one sample - I think there are more.
*To Do:*
# Determine why the Import from Origin is not pulling in these records.
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