Description |
*This issue relates to i21 Help Desk ticket:* [ HDTN-250170 - CAN'T POST INVOICE|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-250170]
*This issue relates to i21 Help Desk ticket:* [ HDTN-251570 - INVOICE WON'T POST WITH ERROR AGAIN|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-251570]
*This issue relates to i21 Help Desk ticket:* [ HDTN-246357 - Posting Error - Invoice SI-116110|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-246357]
*This issue relates to i21 Help Desk ticket:* [ HDTN-251570 - INVOICE WON'T POST WITH ERROR AGAIN|https://helpdesk.irely.com/iRelyi21live/#/HD/Ticket/?ticket=HDTN-251570]
*Background:*
There are multiple business reasons why a contract is not added to a SO or SI generated from the Ticket Management module. The sales module must accommodate when a contract is added to the invoice.
*Issue:*
When adding a contract to an invoice that was created in the Ticket Management module, an out of balance error is thrown.
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*Expected Results:*
# When a contract is added to the SO/SI, the invoice should update with correct pricing from the contract.
# When a contract is added to the SO/SI, update the contract scheduled qty.
## If unable to update, post offsetting transaction and new transaction
# When a contract is added to the SO/SI, the GL entries should be balanced.
## If unable to update, post offsetting transaction for original values and new set of transactions for new values.
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