| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-245006 - AR Issue|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-245006]
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-245006 - AR Issue|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-245006]
+ *Steps:* +
1. Create an invoice for $75 in sales > invoices > new.
2. Create a credit memo for $100 in sales > invoices > new.
3. Apply the credit of $75 out of $100 to the debit in sales > receive payments.
4. Pull up the credit memo in step #2 with remaining credit of $25 and process to refund.
5. Pull the payment processed in step #3.
+ *Issue:* +
Failed to load data or it would be stuck in loading.
+ *Expected:* +
Our system should be able to handle a scenario of a cash refund from which a credit whether its a credit memo, prepayment, or overpayment partially applied to offset the customer's debits.
1. Should be able to pull up/open payment use to offset credits against debits.
2. Should not show up in a statement.
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