Batch Printing: Unable to print 'Letter' with image

Issue No: AR-11680
Created 3/25/2020 12:28:29 PM
Type Bug
Priority Blocker
Status Closed
Resolution Fixed
Fixed Version 18.3
Description This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-243885 - batch printing|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-243885] This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.   [HDTN-243885 - batch printing|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-243885] + *Steps:* +   1. Create a custom letter with image and text in system manager > letters.   2. Print or email the custom letter in sales > batch printing > letter > detail tab.   + *Issue:* +   Print or email is stuck in loading.   As per checking, the letter has an icon to insert images and even videos. Which gives an impression to users that they can send out the letter with photo. See comment.