| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-243224 - Re: Statements - Family emergency|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-243224]
+ *Steps:* +
1. Go to sales > customer statements.
2. Generate statements for customer Charlies Produce. Balance from service charge. See comment.
3. Go to sales > receive payments > new.
4. Pull up the same customer from step #2. No open invoice.
5. Go to sales > service charge invoices.
6. Pull up the same customer from step #2. Service charges have been forgiven dated 03-07-2019.
+ *Issue:* +
Service charges were forgiven back when the customer was still in 18.3. Before a change in the implementation took effect in 19.1.
+ *To do:* +
Fix all service charges that were forgiven without a credit memo.
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