| Description |
This issue relates to i21 Help Desk ticket. Click the link below to go to Help Desk ticket.
[HDTN-242340 - CUSTOMER AGING DETAIL|https://helpdesk.irely.com/iRelyi21live//#/HD/Ticket/?ticket=HDTN-242340]
+ *Steps:* +
1. Go to sales > receive payments > new.
2. Create a payment for customer HATHAWAYSO. Take note of the unpaid invoice.
3. Go to sales > customers.
4. Pull up the same customer from step #2.
5. Go to the customer tab. Notice the status code is both T and 7.
6. Go to sales > customer aging detail report.
7. Generate a report for account status code T.
*+Result:+*
Customer HATHAWAYSO was excluded from the report even though it has a balance. However, if you remove the status code of 7 from the customer setup, it will print out the balance. See the attached.
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